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Tag: Customer Service

None Shall Pass

Given the focus and media attention on data breaches over recent years which have affected probably most major names you’ve bought something from, why do companies still find it so difficult to educate customer services staff on safe ways of handling customer queries and complaints?
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Adventures in GDPR Week 1…

Today I had to get up Über Early to take the car back to VW.  One of its sensors was “impaired” according the error message it was spewing out (This is a different story though).  I was asked to get the car in for 7:30am!!! FFS… That’s inhumane… Surely that in itself is a violation of 1998 Human Right Act…